RPA has been in place for a few years across Zurich Insurance Group achieving many successes. 2019 marks the start of a new chapter that aims to build on this foundation with a series of initiatives to industrialise automation efforts globally. Learn how Zurich is adapting its approach and framework towards ‘Intelligent Automation’ and establishing a more integrated set of capabilities supported by a global collaboration model.
Tom is a passionate and versatile change leader with over 17 years of international experience across insurance and IT. He is a strong advocate of continuous improvement and has coached numerous people in agile ways of working. Tom has worked in various senior leadership roles across the insurance business covering risk management, major program delivery, lean transformations and operational excellence and has developed award-winning teams along the way. Some of his major success stories have been in leading turnaround projects and accelerated lean deployments that ‘disrupt’ the status quo. In his current role, Tom is leading the charge to evolve the group-wide strategy and approach to intelligent automation.